Refund policy

RETURN & REFUND POLICY

• Orders may be returned and refunded if it is found that the items delivered do not meet the standard quality that Sole Academy upholds. If the item was damaged prior to dispatchment or the item does not match the order details, Sole Academy will replace the item and shoulder all courier fees related to the exchange.
• All items for return will be subject for investigation and approval. Please prepare any proof that will support the request for the return and exchange such as:
  • Original receipt intact
  • Photos of the item upon delivery showing the damage
• All requests must be made within seven (7) days upon delivery to be eligible for a return and refund request.
• Refunds may take 3-4 weeks to be credited to your account.

EXCHANGE POLICY

• Sole Academy Online accepts requests for exchange due to wrong size ordered. We can replace your item if;
  • The original item is returned to our warehouse and is in good condition (This will be assessed by our staff).
  • You present the original receipt intact.
  • There is an available stock of your desired size in the same model or another model of the same price. If the exchange item varies in price, this will instead be refunded in full, and you may place a new order.
  • All shipping fees incurred will be shouldered by the customer.
  • The request is made within seven (7) days from acceptance of delivery
• Sole Academy Online will not accept requests for exchange if:
  • Reason is change of mind
    
  • Item was on sale upon purchase but reverted back to regular price upon request

CANCELLATION POLICY

• Sole Academy Online accepts cancellations if:
  • The order has not been dispatched
  • The item ordered is not marked down upon purchase
• Refunds may take 3-4 weeks to reflect into your account.
• You may contact our staff at +63 998 846 5719 or send us an email at soleacademy.online@solefashion.com.ph to confirm your order cancellation.