Terms of Sale

 

Last Updated: July 01, 2025

PROMOTIONS

General Promotion Terms

Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.

One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.

Promotions do not apply to gift certificates, shipping, GST or duties or similar services.

Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.

For promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.

If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.

Promotional items are available only while supplies last; We do not issue rain checks for items that run out of stock.

We reserve the right in our sole discretion to extend or terminate a Promotion at any time.

All promotional spend levels and discounts are in Australian Dollars (AUD)

In the event of a return for promotions relating to a 'buy one, get one X' promotion, you must return items in pairs to receive a refund or credit note. You will receive a full refund in the amount of the first qualifying item (paid) that was returned only in the event that the second qualifying item is included in the same return package. No refunds, exchanges or credits will be issued if only one item is returned. 

WIN 1 OF 25 KING OF THE APP PACKS. VALUED AT $1000 – Terms & Conditions

1. Entry is open to Australian and New Zealand residents aged 18 years or older, exclusive to recipients of [AU] WINBACK: Win 1 of 25 King of the App Packs. Valued at $1000. Employees of Culture Kings and their immediate families are not eligible.
2. To enter, customers must place an order of $150 AUD or more in a single transaction between 4:00PM AEST on Monday 01 July, 2025.
3. One entry per person.
4. One winner will be drawn at random and will receive 1 of 25 King of the App Packs, valued at $1000.
5. The draw will take place on 04 August, 2025. The winner will be notified by email within 3 business days.
6. If the winner does not respond within 7 days, a redraw may take place at the discretion of Culture Kings.
7. The prize is not transferable, refundable, or redeemable for cash.
8. By entering, participants agree to receive marketing communications from Culture Kings.
9.  9. Culture Kings reserves the right to verify entries and disqualify any entrant who tampers with the process.

 

HUNT4HEAT Review Coupon – Terms & Conditions

By using this coupon, you agree to the following terms:

1. Eligibility:
   This coupon is issued in exchange for submitting a product review on the Culture Kings website.

2. Discount Details:

   • The coupon provides 15% off items from the HUNT4HEAT collection only.

   • A number of products within the collection are excluded from this offer. Exclusions are subject to change without notice.

3. Usage:

   • The coupon is valid for one-time use only.

   • It is non-transferable and linked to the customer who submitted the review.

   • Each code is unique and can be used once per customer.

4. Validity Period:

   • The coupon is valid for 60 days from the date of issue.

   • Expired codes will not be reissued or extended.

5. Additional Conditions:

   • Cannot be combined with other discounts, promotions, or offers.

   • Cannot be applied to previous purchases.

   • No cash value or cashback will be given for unused amounts.

Culture Kings reserves the right to amend or cancel this promotion at any time without prior notice.

Culture Kings – May App $500 Wardrobe Giveaway

Terms and Conditions

Place an order via the Culture Kings App between 12:00am AEST 01/05/25 and 11:59pm AEST 31/05/25 to automatically enter the draw to win a $500 Culture Kings Wardrobe. Open to AU & NZ residents. Under 18s need parent/guardian consent. Draw at 10am AEST 02/06/25 at 4/23 Burchill St, loganholme QLD 4129. Winner announced 02/06/25 via email. Prize: $500 Culture Kings credit. Promoter: TF Apparel Pty Ltd t/a Culture Kings, 4/23 Burchill St, loganholme QLD 4129. Entry subject to full terms and conditions at www.culturekings.com.au.

1. Information on prizes and how to enter form part of these Terms and Conditions. By entering in the 'May App $500 Wardrobe Giveaway’ (Promotion), entrants agree to be bound by these Terms and Conditions.

2. The promoter of this Promotion is TF Apparel Pty Ltd ACN 140 259 918 trading as Culture Kings of 4/23 Burchill St, loganholme QLD 4129 (Promoter). Telephone: 1300 254 647.

How to enter

1. The Promotion commences at 9:00 am AEST on 1 May 2025 and ends at 11:59 pm AEST on 31 May 2025 (Promotion Period). All times in these Terms and Conditions are in Australian Eastern Standard Time (AEST), regardless of whether daylight saving time is in effect in some states or territories.

2. To enter this Promotion, entrants must place an order in the Culture Kings App during the Promotion Period. Each order purchased through the app will receive one entry automatically. There is no limit to the number of entries per entrant.

Eligibility

The following eligibility criteria applies:

(a) The Promotion is open to residents of Australia only;

(b) Entrants under the age of 18 years must obtain and be able to provide evidence of consent from their parent or guardian to participate; and

(c) Employees, directors and their immediate families of the Promoter, Culture Kings retailers, Sony Pictures Releasing Pty Ltd (Sony Pictures), Performance Entertainment Pty Ltd (Performance Entertainment) and their respective related companies are ineligible. ‘Immediate family’ means spouse, partner, parent, step-parent, child, step-child, sibling or step-sibling, whether or not they live in the same household.

The Promoter reserves the right to verify entry validity and entrant eligibility (including identity, age and residence) at any time and reserves the right to disqualify individuals deemed to have breached these Terms and Conditions, in its sole discretion.

If requested by the Promoter, an entrant must provide evidence of eligibility to the Promoter.

Prize draw

1. The prize draw will occur on 2 June 2025 at 4/23 Burchill St, loganholme QLD 4129.

2. The first valid entry drawn will win the prize described below. Presence at the prize draw is not required to win.

Winner notification

The winner will be notified in writing by email using the contact details provided on the online order.

The winner will be announced on the Culture Kings' Instagram account (@culturekings) on 4 November 2024.

If winner notification is returned to the Promoter undelivered for any reason such as the email address provided by the winner being invalid, then the Promoter will exercise reasonable attempts to contact the winner. If the winner cannot be contacted, then the winner is taken to have forfeited the prize and another winner will be drawn.

Prize details

1. The winner will receive a prize consisting of $500 Culture Kings credit in their local currency.

Prize conditions

1. Prize is not transferable, exchangeable or redeemable for cash.

2. The Promoter is not liable for any part of the prize that is lost or stolen after being awarded.

 

Mystery Bundles

• Products are selected at random and cannot be chosen by the customer. 
• If you buy one Mystery Bundle in a single order, you will receive different items. If you purchase multiple Mystery Bundles, through one or more orders, there's a chance that you will receive duplicate items of one or more products.
• All items purchased from a Mystery Bundle are not eligible for return or exchange unless faulty or incorrect item is shipped. In these cases please contact our customer experience team for returns approval.
• Some orders may not be shipped & received in a physical box as depicted.

 

Student Beans Discount - Current

• 10% off your order. Full-price items only.
• Minimum purchase of $50.
• Offer excludes all Nike and Jordan products.
• Must be registered and verified with Student Beans.
• Can't be combined with other promo or discount codes.
• Limit of one use per customer.

Student Beans Discount - 1st - 9th August 2024

• 15% off your order. Full-price items only.
• Minimum purchase of $100.
• Offer excludes all Nike and Jordan products.
• Must be registered and verified with Student Beans.
• Can't be combined with other promo or discount codes.
• Limit of one use per customer.
• These Terms and Conditions are subject to change without notice at the discretion of Culture Kings. 

Not For Sale (NFS)

• Not For Sale items are only valid while stocks last.
• Not For Sale offers cannot be used in conjunction with other Not For Sale offers and tiers 
• You must, in one transaction, spend over the required threshold on valid full price items to be eligible to receive your Not For Sale item/s with purchase. You will not receive the NFS item/s if you spend the required amount over multiple orders.
• Not For Sale offers may vary from site to site. Including product and spend threshold.
• Digital Gift Cards & Physical Gift Cards are excluded from minimum spend.
• Not For Sale item/s cannot be added after your order has been placed and confirmation number has been confirmed.
• If you are unsure how to complete this promotion, please contact our customer experience team before completing your order.
• The Not For Sale item cannot be refunded or exchanged, nor can it be redeemed for cash.
• The value of full priced items must remain above the relevant threshold to maintain the offer. If purchase is exchanged/refunded below the relevant threshold, the Not For Sale item must also be returned in original condition, otherwise the price of the Not For Sale Item will be charged to the customer.
• Some NFS offers may not be available IN-APP at this time. Please refer to our Exclusive Not-For-Sale page for more details.
• Not For Sale is not available during peak promotional periods including, but not limited to, Click Frenzy, Singles Day, Black Friday & Cyber Monday.

 

RELEASES

Footwear Releases

• All new Jordan footwear releases must be purchased with express priority shipping. This is automatically added to cart during the checkout process. Our Culture Kings team prioritise these orders to have them processed and dispatched on the same day. 
• Promotional codes including free shipping codes are not valid on hyped footwear releases.
• Afterpay - Unfortunately, we do not offer Afterpay or other Buy Now Pay Later payment methods on new Jordan footwear releases.
• One Pair Per Customer - To ensure a fair release for our sneaker heads only one pair per customer can be purchased. 
• First in first served. Hyped new releases are always expected to sell out very quickly due to the limited quantities made available.
• No exchanges or size changes to orders will be made
• Our cart does not reserve or hold items.
• If a style of shoe in the size you are after is sold out whilst you have a pair in your cart, your cart will be updated and cleared and you will miss out, please select another size.
• Raffle orders are not eligible to receive NFS packs regardless of the amount spent as they are unlike regular orders because they are processed by our third-party partner EQL, which is separate from regular CK order processing.

 

EQL Raffle Releases

• Only humans can enter draws (every entry goes through a 5 step security verification process that confirms you are a human),
• All entries must be over the age of 18 to enter,
• 1 entry per person. Multiple entries will be removed,
• Incorrect details can not be amended. Entrants will need to cancel the entry and re-submit it again with the correct details,
• Entries after the raffle close time will not be accepted or allowed,
• If you are successful you will be charged the retail price + postage and handling fee you agreed to when submitting your entry,
• Verified entries are binding. Once an entry is confirmed, you have agreed to purchase the product if you win (as per Sneaql’s Terms and Conditions),
• If you do not have the funds available in your account at the time of the draw, you will not be given the opportunity to be debited again,
• We reserve the right to cancel and close any entries we believe to be dishonest even if selected to purchase. 
• Raffle orders are not eligible to receive NFS packs regardless of the amount spent as they are unlike regular orders as they are processed by our third-party partner EQL, which is separate from regular CK order processing.

 

ORDERING PROCEDURE

You may offer to purchase goods or services described on this website for the price specified on this website.

Your order must contain your name, email address, credit card details and any other ordering information specified on this website.

Your conduct in placing an order on this website acknowledges your acceptance of these terms and conditions.

Once your order has been received we will, with seven (7) days provide an electronic order confirmation.

Payment must be effected in the manner described on the website. Prices are inclusive of goods and services tax. The goods or services are offered for sale only to persons who can make legally binding contracts.

Any orders will become your property at the time that they are shipped to the address provided to us, provided that we have received full payment for the order.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to decline or accept your order for any reason. All orders placed may obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting and processing any order. Culture Kings is a retailer to end user customers and does not accept orders from exporters, wholesalers, or other customers who intend to resell the products offered by Culture Kings.

SHIPPING

The delivery times provided in our shipping & returns section (Shipping & Returns) are estimates only. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages, Shipping & Returns.

Generally, delivery of Culture Kings products within Australia takes between 1 to 5 working days based on your location within Australia. We have a dedicated packing team to carefully package your goods to avoid them being damaged in transit. If, for any reason you are unhappy with the condition of your goods on delivery, please contact us immediately.

If you agree to the ‘Authority To Leave’ conditions, you also forgo being able to claim on the products if they go missing in transit. If goods have to be delivered a second time, as there is no authorised person available to sign for them, a re-delivery fee may be charged.

The shipping address for your order is shown at the checkout and on your order. In the event that an incorrect or invalid address was entered, address changes can only made is the order you have placed is still “processing”. We will always attempt but cannot accommodate all address change requests. We accept no liability for any incorrect shipping addresses supplied by you and no refunds will be offered, should you provide an incorrect shipping address.

INTERNATIONAL CUSTOMS AND OTHER CHARGES

Some international orders outside Australia may incur a customs or importation duty charge. We do not have any control over these charges and we are unable to advise what the international customs and duty charges may be payable on orders purchased, as it is based on your own countries laws and regulations.

Duties and other international custom charges are not included in the purchase price and all charges are to be paid by the customer upon delivery of each order paced. Orders cannot be returned to the sender should you fail to pay the applicable importation, custom duties or other charges. We are not responsible for the payment of the duties and other international custom charges. We will never pay these charges on your behalf.

Should you refuse the pay the applicable importations, customs and other duties applicable to your own Country of origin your parcel may be abandoned, and we will not be held responsible or liable for any loss of funds as a result of your failure to make payment. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

For further information, please contact your local customs office.

PRICING INFORMATION

You acknowledge that despite our reasonable precautions, products or services may be listed at an incorrect price or with incorrect information due to a typographical error or like oversight. In these circumstances, we reserve the right to cancel the transaction, notwithstanding that your order has been confirmed and we have received your payment.

If a cancellation of this nature occurs after you have been charged for the purchase, within seven days from the date of purchase, we will issue a credit to the credit card given for the purchase of the goods or service. Should you wish for the credit to be applied to another credit card not used for the original purchase, you must confirm these details in writing to us. We accept no responsibility for rejection of the credit to any credit card given by you.

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.

We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

CANCELLATION OF ORDERS

We will accept or decline cancellations of any orders placed at our sole discretion. Should you wish to cancel an order placed we must be immediately notified in writing before the goods have been shipped. If the goods have been shipped we reserve the right to refuse the order cancellation request or charge a cancellation fee should we be unable to request the return of the package from our delivery service.

SECURITY CHECKS

All orders are required to be certified by our Security Payment system prior to orders being processed.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider database where the information is kept confidential.

Culture Kings may require further verification of your order to ensure that orders are authorized by the cardholder. Our security team will contact the customer for verification via email or phone. If a response is not given to our inquiries the order will be cancelled within a 48-hour period of first contact. Verification may be required for a variety of reasons and at the discretion of Culture Kings.

Culture Kings reserves the right to cancel any orders placed under a security check at our sole discretion.

GIFT CARDS

All gift cards are non-refundable or redeemable for cash

All gift cards are redeemable for merchandise at any Culture Kings Australia store or at www.culturekings.com.au

Culture Kings are not liable for any lost or stolen gift cards

All gift cards are valid for 4 years from the date of activation

WARRANTY RETURNS, REFUNDS, EXCHANGES

To the extent permitted by law, no refunds will be provided for any products purchased over the website if you simply change your mind.

Once goods are purchased they are unable to be cancelled unless in accordance with these terms and conditions. No refunds will be provided for cancelled orders once payment has been made.

To the extent permitted by law, any condition, warranty or statutory guarantee which would otherwise be implied or imposed into these terms and conditions is hereby excluded. Where legislation implies or imposes any condition, warranty or guarantee, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition, warranty or guarantee, that condition, warranty or guarantee will be deemed included but our liability will be limited for a breach of that condition, warranty or guarantee to one or more of the following: (a) if the breach relates to goods, (i) the replacement of the goods or the supply of equivalent goods, or (ii) the payment of the cost of replacing the goods or of acquiring equivalent goods.

In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frame, providing the item is still under warranty.

We aim to have your return processed within 48 hours of receiving the item; however some faults must be approved by the manufacturer before a refund or replacement can be issued. This process usually takes around 2-4 weeks.

All refunds can only be issued via a gift card or via the same form as the original payment.

INTERNATIONAL RETURNS POLICY

To ensure a smooth return process, please note that purchases can only be returned in the region where the item was originally purchased:

Australia: Purchases made in Australia can only be returned or exchanged within Australia. They cannot be processed for return in New Zealand, the United States, or other regions.

New Zealand: Purchases made in New Zealand can only be returned or exchanged within New Zealand. They cannot be processed for return in Australia, the United States, or other regions.

United States: Purchases made in the United States can only be returned or exchanged within the United States. They cannot be processed for return in Australia, New Zealand, or other regions.

Cross-Border Returns: We do not accept returns or exchanges for items purchased in a different region. This policy is due to variations in tax rates, currency fluctuations, and regional pricing, which make cross-border returns unfeasible.